Customer Support Rep: Overview

 

zingfit is in search of a Technical Support Representative to work out of our Louisville, CO office, Monday-Friday.  Our company builds and markets a leading scheduling and engagement platform for boutique fitness studios. We’re a fast-growing innovative organization seeking self-motivated, tech-savvy professionals that strive to be part of a winning team. This is an entry level position with the opportunity to grow within the company. 

 

What you’ll do:

  • Enthusiastically respond to technical support requests through phone and email (zendesk) 
  • Empathize with the customer and be their advocate on escalations 
  • Proactively solve customer support problems that arise
  • Help users with purchases, program sign-up processes, payment issues, general troubleshooting, general “how do I’s”
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate products/programs for their needs
  • Identify and qualify legitimate sales opportunities
  • Assist other departments with day-to-day tasks as needed
  • Escalate the appropriate issues to tier three support and engineering
  • Become a trainer for the platform and conduct trainings regularly 
  • We’re an agile, fast growing company and this job description isn’t meant to be a complete list of your qualifications or all the things you’ll do

Requirements: 

  • High Energy, optimistic outlook and positive attitude
  • Zendesk experience preferred
  • Empathetic approach to troubleshooting and customer service
  • Turns obstacles into successes
  • Quick learner, willing to take initiative, and has great follow through
  • Strong listening skills and analytic abilities
  • 1-3 years providing professional customer support in a SaaS platform company preferred
  • Proactive, critical thinking problem solving skills required
  • Excellent written and verbal communication skills 
  • Bilingual Proficiency in Spanish is a bonus! 

 

To inquire please send an resume with cover letter and or personal introduction to recruiting@zingfit.com

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